Customer support

Customer Support

About ordering from the online store

Thank you for always using our online store.
For enquiries regarding your order, please contact us via the following methods:

How to contact us

*We cannot answer inquiries about the online store over the store phone.
Our store staff are not involved in the operations of the online store.
It may be difficult to respond.
We apologize for the inconvenience, but please contact us via our official LINE or email.

Checking and reserving products at physical stores

If you have viewed our online store and would like to see the products in person at a physical store or reserve an item, please note the following:

  • Products listed on the online store may not necessarily be in stock in stores.
    Store inventory is subject to change at any time, so we recommend checking in advance.
  • Regarding reservations <br/>If you would like to reserve an item in our physical store, please contact us using the form below.

Our staff will check the stock status and let you know whether the item is available or not.
It may take some time for us to respond, but we appreciate your patience.

Physical store inquiry form

When entering information, please enter details so that the information can be understood.