Frequently asked questions

  • Shipping Fee
    Free shipping on orders over 15,000 yen.
    *For orders under 15,000 yen, an additional 770 yen will be charged.
  • About Shipping
     As a general rule, we will ship your order within 3 business days , counting from the next business day after your order is confirmed/payment is confirmed.
    *We are closed on Tuesdays and Wednesdays, so if your order is confirmed on Monday, it will be shipped within 3 business days from the next business day, Thursday.
    *If the product cannot be shipped due to damage or missing parts, our customer support will contact you.
  • Regarding back-ordered items
     Please check "About ordering" .
  • About cash on delivery
    [COD fee]
    *Cash on delivery fees are the responsibility of the customer.
    Please pay this to the delivery company along with the product price.
    Orders under 10,000 yen ▶︎ 330 yen (tax included)
    Under 30,000 yen ▶︎ 440 yen (tax included)
    Under 100,000 yen ▶︎ 660 yen (tax included)
    Under 300,000 yen ▶︎ 1,100 yen (tax included)
    [Regarding refusal to receive deliveries and long-term absences]
    If the ordered item is returned to us due to refusal to accept it or long-term absence , we will invoice you within the due date for the amount including the round-trip shipping fee, the product price, the cash-on-delivery fee, and the return processing fee.
    If you fail to make payment within the due date , we may send you a certified letter and take legal action.
    In addition, if you have a history of multiple fraudulent payments in your past orders, all orders made by payment on the due date (bank transfer, convenience store payment, etc.) and payment at a later date (cash on delivery) will be canceled. Please check the payment method before using the service in the future.
  • Regarding bank transfer accounts
     Financial institution name: Rakuten Bank Branch name: Daiyon Business Branch Branch number: 254
    Account number: 7252813
    Account Name:  Alohaji Co., Ltd.
     *Please make sure to transfer to the correct account.
  • Returns and Refunds
    Please check the "Refund Policy" .
  • If you don't receive an order confirmation email
     The order confirmation email may not be received or may be delayed due to some communication reasons.
    *If you have not received it, please check your purchase history .
    If your order is reflected in your purchase history, your order has been completed. (There may be a delay of about 10 minutes from the time you place your order until it is reflected.)

    If you have not received an order confirmation email, it may be due to the following:
    ① If there is an error in the email address entered when placing an order or when registering as a member If there is an error in the email address entered when placing an order,  Please contact CLOSET's official LINE or customer support email address (info@closet-by-haji.com).

     ②If your email address is set as spam or rejected, please set up your domain reception so that you can receive emails from the following sender addresses.

    From domain: @closet-by-haji.com

    Depending on the provider, emails from our company may be considered "spam." If the same situation persists, please contact your provider.
  • Gift packaging and wrapping
    We are currently not offering gift wrapping or other gift packaging services.
  • Preventing fraudulent payments
     For secure online payments, we reserve the right to request your credit card details. If we do not receive your credit card details or detect any fraudulent transactions, we reserve the right to cancel your order and your account. Any confidential information collected will be kept strictly confidential and will only be used for verification purposes.
  • About our products
     -Is the product genuine?
    CLOSET products are 100% genuine and are provided directly by the domestic authorized distributors of each brand. Please feel free to consider them.

    Will the product be restocked?
    We will make arrangements to restock the requested item, but please note that we may not be able to restock it.

    Please send a picture of you wearing the item.
    CLOSET does not send photos of items being worn between individuals. We will only answer questions about size and other details in writing.
  • If the above doesn't solve your problem
     In order to keep an accurate record of our interactions with customers, if the above does not resolve your issue, please feel free to contact us via CLOSET's official LINE or customer support email address (info@closet-by-haji.com).
    We will respond to your inquiries during the business hours listed below.

    *Inquiries regarding orders made through the online store will only be accepted via the above method.

    [Reception hours]
     Thursday to Monday 13:00 to 18:00