Shipping policy

 

Shipping Methods & Fees

• Domestic Shipping (Japan)
  Orders are shipped within 3 business days from the next business day after order/payment confirmation.
  Tuesdays and Wednesdays are non-business days; an order confirmed on Monday will ship within 3 business days from the following Thursday.
  If shipment is delayed due to product damage or stockout, our customer support will contact you.
• Pre-order Items
  Please refer to our Pre-order Information.

• Domestic Shipping Fee
  Free shipping on orders over JPY 15,000.
  JPY 770 will be charged for orders under JPY 15,000.

 

International Shipping

• Service Area
  Worldwide via EMS (excluding the United States, North Korea, Iran, Syria, Cuba, Russia, and Belarus).
• Shipping Method
  EMS (Express Mail Service by Japan Post). Tracking number provided.
• Shipping Fee
  Calculated automatically based on destination and weight at checkout.
• Estimated Delivery Time
  East Asia: 3–5 business days / Other Asia: 5–7 business days / Europe, North America, Middle East, Oceania: 5–10 business days / Latin America, Africa: 7–14 business days. Delays may occur due to customs clearance.
• Customs Duties & Import Taxes (Important)
  All duties, taxes, and customs handling fees are the responsibility of the recipient (DDU). These charges are collected by the carrier or customs upon delivery and vary by country and product. Please check your country's import regulations before placing an order. If a parcel is returned or destroyed due to unpaid duties, neither the product cost nor shipping fees will be refunded.
• EU / UK Customers
  For orders under €150 (EU) or £135 (UK), the carrier may charge an additional VAT pre-collection fee (typically €8–€15).
• Returns & Exchanges
  International orders are not eligible for size exchanges or returns, except in cases of defective products. Please review the size chart carefully before ordering.